|Massachusetts General Hospital
||I serve as communications lead for Ambulatory Management, a division with oversight over all ambulatory (outpatient) practices in this large hospital system.
Web coordinator, February 2021–
- Oversee content creation, as well as the management of regular refreshes of a large body of existing content, for an intranet functioning both as an internal news source and a hub of educational materials. Serve as webmaster and designer for this intranet.
- Lead the writing and design of a weekly newsletter and multiple standalone email communications reaching over 5,000 staff at the 250+ outpatient practices within the hospital.
- Liaise with colleagues and other teams to develop/edit a variety of other pieces of content as needed, including training guides, surveys, and presentations.
||Ariel is a corporate training company that specializes in authentic communication. Initially hired at Better Communications (a writing-focused training company acquired by Ariel in 2016), I worked in several roles at the two companies that required various degrees and areas of content coordination, management, and editing.
Content manager, November 2017–August 2020
- Developed and implemented an up-to-date company voice and graphic style, then applied it across a library of years’ worth of educational content.
- Built tools—including a company-wide style guide, a template library, and an online “content hub”—that drastically improved the quality of both outsourced and internally produced documents by making it easy to follow best practices and access institutional knowledge.
- Served not just as a checkpoint but also as a coach when working with designers and subject matter experts, ensuring their content was compelling and engaging, presented a unified look and feel, and met or exceeded client expectations.
- Served as an editorial eye, from development through to completion, on course content reaching thousands of learners and on proposals and RFPs reaching Fortune 500 companies.
- Consulted and coached internally as a subject matter expert on clear, reader-centered, strategic writing.
Content & logistics coordinator & editor (job initially known as “Instructional quality coordinator & editor”), September 2015–November 2017
- Coordinated workshops on clear communication for businesses worldwide.
- Elevated workshop materials’ quality and relevance through continual editing, tracking editorial processes, customizing content, and following up on facilitator, participant, and client feedback.
- Managed shipments and communication with printer.
- Edited and wrote workshop content, proposals, strategic profiles, and blog posts.
- Organized editorial rehauls of book and workshop material; transferred proven content to a format that matched current client expectations in the training market, while refreshing out-of-date text and adding elements that reflected new workplace challenges.
||The teen literary magazine Teen Ink served as an editorial apprenticeship for me! I started an internship as a freshman in high school (the office was just down the street). Eventually, two unique roles were built for me as I helped develop two books, set magazine pages, and select content.
Book development editor, 2014–2015
- Selected, evaluated, filed, and edited pieces from the magazine’s archives of submitted work to develop a professionally published anthology of writing by and for teens.
- Continued a flexible, multifaceted role contributing editorially to the monthly print magazine, including setting pages in InDesign, editing proofs, fact-checking, and selecting pieces to publish.
- Consulted with Teen Ink staff on book development, and served as primary contact for authors and external publishing company.
Assistant editor, 2011–2014
Editorial intern, 2007–2010
- In both QuarkXPress and InDesign, completed copy and stylistic editing, as well as fact-checking, on magazine content ranging from nonfiction to short stories to poetry.
- Selected pieces for publication in print magazine.
- Sorted and evaluated backlogs of written submissions for publication, regularly clearing queues with unmatched speed and supervising the decisions of other reviewers.
- Managed magazine subscriptions and promotional mailings with FileMaker.
- Moderated user-submitted website content.
|Marlboro College Writer’s Block
||After completing a class on writing tutoring, I was invited to join my small college’s writing center and worked there weekly from my sophomore to senior years.
Writing tutor, 2011–2014
- Worked one-on-one with students, providing feedback on outlines and drafts at any stage, for content, style, grammar, and mechanics.
- Enabled students to evaluate and polish finished work in order to compile writing portfolios, or to submit as part of an undergraduate thesis.
|Charles River Creative Arts Program
As a young teenage camper at this arts-focused day camp, I opted to spend most free periods setting articles by other kids into the daily newsletter and then editing them. As a counselor-in-training, I continued to do so and get paid!
Counselor in training, 2009–2010
- Co-taught small summer camp classes for children of ages 8–15—mostly writing instruction, with some visual arts instruction, too.
- Collaborated with other staff, using QuarkXPress and Adobe InDesign, to create layout, select pieces, scan art, and proofread a daily newsletter produced by campers.
- Initiated a project to put this newsletter online, requiring daily use of HTML, and some instruction of others in HTML and in the use of FTP clients.
I have also worked with NetSuite, QuarkXPress, and FileMaker Pro.
I have a strong working knowledge of HTML and CSS (this website is hand-coded) and am particularly familiar with tweaking HTML in the backend of various online content management systems.